FAQs

Frequently Asked Questions (FAQs)

How can I be sure that my order has been placed successfully?

Once your order is placed, you will receive an order confirmation via SMS or email. If you do not receive a confirmation, please contact our support team.

What payment methods do you offer?

We currently offer:

Cash on Delivery (COD)

What are the delivery charges?

A flat delivery fee of PKR 200 is charged on all orders across Pakistan.

How long does delivery take?

Orders are typically delivered within 4–6 business days across Pakistan.

How many delivery attempts will be made?

Our courier partners make up to two delivery attempts. If the order cannot be delivered after the second attempt, it will be returned to us.

Can I exchange my order?

Yes, we offer a 7-Day Exchange Policy. The item must be unused, unwashed, and in its original condition.

What if the product I want is out of stock?

Out-of-stock products will be marked as "Out of Stock" and cannot be ordered until they are restocked.

Can I cancel my order?

Orders can only be cancelled before dispatch. Please contact us as soon as possible if you wish to cancel your order.

How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS to track your parcel.

Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

How can I contact UH Fashion?

You can contact us through:

Our support team will be happy to assist you.

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